Co-op students in this role perform a variety of technical support duties including, but not limited to the following: phone support and computer support for issues and/or questions being reported to the Help Desk. The ideal candidate would be one who excels in a highly stressful environment, working within tight deadlines and demanding users, and doing so with impeccable customer service skills. The candidate will be required to work effectively within a tight-knit team structure.
Go BackDuring the semester, technical support co-ops rotate between two of the following help desk positions:
Responsible for answering and distributing calls to the rest of the team.
Responsible for loading and preparing laptops for INPO peer teams that go out on nuclear plant evaluations.
Responsible for building, maintaining, and repairing computers for our customers.
Given to one senior co-op on the team. This person is responsible for always informing your team of news flashes or updated procedures, keeping the morale positive, and making sure each member is fulfilling their own responsibilities.